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Welcome to AU Hobby online store!

Customer Service

  • Shipping & Delivery

    AU Hobby sends packages via accredited and internationally recognised carriers & Couriers, such as DHL, UPS, EMS, etc. We DONT accept COD and we do not deliver to PO BOX numbers. International customers are accountable for any import taxes they may be required to pay upon receiving goods.[MORE INFO]

  • Privacy & Security

    AU Hobby is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. AU Hobby may change this policy from time to time by updating this page. Please check [this page] from time to time to ensure that you are happy with any changes.

  • Returns & Replacements

    **Permission to Return and to Receive Credit:
    We will accept return of products ONLY IF IN SALEABLE CONDITION and notification is within 7 days of receipt .We will Issue Credit to your account. For unwanted products the cost of return shipping shall be the responsibility of the customer.

    **Damaged or Incorrect Products:
    We will, upon your request, replace any products that is received in damaged condition or as a result of a picking error. No material will be accepted or replacements issued without prior approval to return such products. Filing of claims will be our responsibility.

    Please contact our customer service (rma@auhobby.com) for help.

  • Ordering

    AU Hobby reserves the right to cancel or modify the orders.
    If the orders are confirmed, usually they will be prepared and dispatched for shipping within 3 business days.
    Orders that have been shipped or prepared for shipment can not be cancelled. If we are unable to cancel your order it can be returned and a credit as per our Standard Return Policy will be issued back to your original payment method.

  • Payment, Pricing & Promotions

    We accept payment of PAYPAL currently, and we reserve the right to change the price of any products and cancel/modify promotion policy without notice.
    When you place an order with AU Hobby you will receive an immediate confirmation email prior to your order being processed. We will notify you again by email once your account has been charged and your order dispatched.

  • Viewing Orders

    As a registered user of AU Hobby you are be able to view the details of your current and past purchases just by logging in. You can track current orders even if you purchased with Paypal Express Checkout and never registered.Please check [this page] for orders information.

  • Updating Account Information

    To update your account information, simply log in and edit your details. Please check [this page] to update account information.

Free Shipping on orders over $199.This offer is valid on all our store items to some specific countries.
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