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Welcome to AU Hobby online store!

Shipping & Returns

  • Shipping & Delivery

    AU Hobby sends packages via accredited and internationally recognised carriers & Couriers, such as DHL, UPS, EMS, etc. We DONT accept COD and we do not deliver to PO BOX numbers. International customers are accountable for any import taxes they may be required to pay upon receiving goods.

    AU Hobby endeavours to have all item or items listed in stock, however in some circumstances beyond our control, products might have to be ordered in and there can be some delay in processing orders. If there is any items on back order, only items in stock will be shipped to customers and back order items won't be charged. If you require the back order items, please re-order at a later date.

  • Returns & Replacements

    Permission to Return and to Receive Credit:
    The products are subject to return only under certain condition. Please contact our RMA (rma@ehobby.cn) for help.We will accept return of products ONLY IF IN SALEABLE CONDITION and notification is within 7 days of receipt .We will Issue Credit to your account. For unwanted products the cost of return shipping shall be the responsibility of the customer. If you return an item that is offered with free shipping, the original outbound shipping costs will be deducted from your refund. In addition, a restocking fee will be applicable to most items returned.

    Damaged or Incorrect Products:
    We will, upon your request, replace any products that is received in damaged condition or as a result of a picking error. No material will be accepted or replacements issued without prior approval to return such products. Filing of claims will be our responsibility.

    Additional Info:
    In some cases you may be required to provide photos in order to fulfill your replacement requests. Photos are generally requested to confirm the extent of damages for the manufacturer to determine if replacement parts or a full unit replacement is required. If a full replacement unit is sent, the original item becomes the property of our store. Occasionally we may pick up the damaged or defective items for inspection. Because of this, all items should be kept in their original packaging until further instructions are received from us.

    Please contact our RMA (rma@auhobby.com) for help.

  • Choices of Shipping:

    1. Flat Rates Shipping(including tracking number): 10-30 days
    2. DHL Express
    3. UPS Express
    4. FedEx
    5. Middle East Economy Express
    ※ If orders are confirmed, usually they will be prepared and dispatched for shipping within 3 business days.
    ※ The arrival time will usually be longer due to post service handling and custom examination.

  • Order $199+ Free Shipping:

    This offer is valid on all our store items to some specific countries. During checkout, there will be free flat rate shipping options. Please choose the favorite shipping method if your purchase above $199 USD.

  • Complimentary Express Shipping:

    For $199+ orders, we also provide a DHL/UPS/EMS Express shipping with only $10 fee. This offer is valid on all our store items to some specific countries.

Free Shipping on orders over $199.This offer is valid on all our store items to some specific countries.
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